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Travelers insurance expanding its ConceirgeClaim Nurse program and what you need to know about your legal rights.

An article from PropertyCasualty360.com is reporting that Travelers insurance is expanding its ConceirgeClaim Nurse program. It is available through local occupational clinics, most of which are operated by Concentra or U.S. HealthWorks. Nurses will be available to review diagnosis and treatment plan immediately following the doctor visit.

The program has been shown to reduce insurance costs and lower attorney representation rates. “A business owner or company risk manager’s job encompasses a wide range of responsibilities, chief among them being to manage the cost of their company’s workers’ compensation program and to ensure the company’s injured employees are able to return to work as soon as medically appropriate,” says Jim Wucherpfennig, vice president of Workers’ Compensation at Travelers.

Our 2 cents

We think a concierge nurse is just a fancy name for nurse case manager. This is something insurance companies have used for years to control medical costs and manipulate work restrictions. You really have to wonder if lowering attorney representation rates should be a stated goal.

Occupational clinics are where most people are required to seek medical care for the first 28 days. Our clients have enough trouble getting a correct diagnosis and treatment. Having an insurance company nurse on location can make it even worse.

Nurse case managers do not always have your best interests at heart. Our clients tells us about conversations that happen outside their presence. Doctors are told that medical treatment will not be authorized or that work restrictions need to be modified. We also see individuals who are sent back to work far too soon.

Sometimes the nurse case manager changes appointments for their convenience and takes an adversarial role. We tell our clients to insist on privacy in the examination room and to only allow the nurse case manager to speak with a doctor in their presence. The State of Michigan has a list of Do’s and Don’ts that nurse case managers should be using as a guideline.

Michigan Workers Comp Lawyers never charges a fee to evaluate a potential case. Our law firm has represented injured and disabled workers exclusively for more than 35 years. Call (855) 221-2667 for a free consultation today.

Related information:

Nurse Case Manager: Friend or Foe?

Photo courtesy of Creative Commons, by havens.michael34.

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Author Bio Jeffrey Kaufman

Author
Jeffrey E. Kaufman
Michigan Workers Comp Attorney

Jeffrey E. Kaufman has extensive experience in workers compensation cases and has recovered millions of dollars in benefits for his clients. He believes all injured workers deserve to be on equal footing with insurance companies and employers, and fights tenaciously so their rights are secured and protected.


“Jeff also helped me with getting my Blue Cross bills paid. I would absolutely recommend him and the whole firm. Jeff and the firm did everything they were supposed to do for me and my case.”
Ricardo Perfetto

Hundreds of 5-Star Reviews

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Get Help From our Michigan Workers’ Comp Lawyers Today

You’re not alone. Our Michigan workers’ comp lawyers have been called the best in the state, and our clients love how they’re treated with care, respect, and responsiveness. We will give you the time you need, we will explain your legal rights, and we will always treat you with respect.

Our workers’ compensation and Social Security disability lawyers always put your needs first. Get to know your legal team.

Our attorneys post regularly about common issues related to workers’ comp, including common injuries, settlement calculations, laws, and more.

Injured? It’s Time to Get Some Answers

Don’t let the insurance adjuster push you around. Request your free consultation today.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Our attorneys post regularly about common issues related to workers’ comp, including common injuries, settlement calculations, laws, and more.

Our workers’ compensation and Social Security disability lawyers always put your needs first. Get to know your legal team.